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“Where's my package?” again. Automate customer service: your AI phone assistant picks up.
The same question for the fiftieth time today — and the next phone is already ringing. The AI answers every call and handles the standard questions without wearing your team down.
Automating customer service means, for your online store: the AI phone assistant from titanspear.ai answers the phone, takes orders, answers questions about order status and tracking, logs returns and complaints in a structured way, and gives delivery-time updates — around the clock, even when your team's hands are full.
- “Where's my package?” — for the fiftieth time today, always the same answer.
- Your team drowns in standard questions instead of handling the cases that really need them.
- Whoever can't get through during a rush leaves a bad review.
That exact loop could break next week.
Calm customer service — the routine runs itself.
We built a digital assistant that automates your phone-based customer service: it takes orders, answers the same questions about packages and delivery times, logs returns, and passes everything on in a structured way. Your team gets the headspace for the requests that actually need a person.
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Order intake
Orders get taken over the phone.
Customers who'd rather call than click give item, quantity, and contact details — the AI logs the order in a structured way and hands it off to you.
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Order tracking
“Where's my package?” gets answered by the AI itself.
WISMO calls (“Where is my order?”) are the endless loop in mail order: the AI asks for the order or tracking number and shares the status per your rules, without pulling your team away.
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Returns & complaints
Returns and complaints logged cleanly.
Whoever wants to return or file a complaint explains their request — the AI captures the reason, order details, and contact in a structured way and files the case sorted for you.
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Delivery-time questions
Delivery-time questions get answered instantly.
“When will my delivery arrive?”, “Can you still ship before the weekend?” — the AI answers per your rules instead of sending callers to voicemail.
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FAQ & availability
Standard questions answered around the clock.
Hours, shipping costs, payment methods: the AI answers recurring questions day and night — everything else lands sorted in the callback list.
How the AI joins your store's support.
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Describe your store's workflow
What questions come up for you? How do you track shipments, how does a return work? You walk us through your store in one conversation.
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We tune the AI to your store
Greeting, FAQ answers, order intake, return process: all set up per your rules. Before the first customer call, you run test calls and give the green light.
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The AI takes on the routine calls
From then on it answers package questions, takes orders and returns, and files every case sorted for you: order, return, or follow-up question.
A test call says more than any product page.
Put it to the test: book your free intro call and ask the AI live the questions your customers would otherwise ask.
- Pick a slot in the calendar
- During the call, you hear her live and ask her your own questions
- You talk to her like a customer in the store
- Free and no obligation
- 30 minutes via video
- You hear the AI the way your customers hear it
Free and no obligation, at a time that suits you.
Tuned to your store, managed by us.
Behind titanspear.ai is founder Flo Knies, TÜV-SÜD and IHK qualified. He sets up the AI for your store: answers, tone, workflows. Nothing goes live without your approval. Once the assistant is running, we stay your point of contact for every change, whether new products or a different shipping partner.
What store owners want to clarify before rolling this out.
What does it cost to automate my customer service?
The price depends on call volume and scope: catching just order-status questions is different from order intake plus return logging. In the free intro call, we work through your specific case, with no hidden costs.
Can the AI really answer order-tracking questions on the phone?
Yes — phone-based order tracking is one of the most common use cases. The AI asks for the order or tracking number and shares the status per your rules. What it can't answer confidently, it captures in a structured way and hands to your team — it doesn't guess.
How do my customers react to a voicebot in customer service?
Whoever wants to know where their package is wants the answer now. That's exactly what they get: a natural voice that picks up immediately and answers the question, instead of a hold queue or a callback the next day. The AI introduces itself transparently as an assistant. Best way to find out: book a free intro call.
Can the AI connect to my store and my shipping provider?
How deep the integration goes, we clarify during setup — it adapts to your existing workflows. Even without a deep integration, it handles order intake, FAQ, and return logging; anything beyond that we look at together instead of promising something that doesn't fit your setup.
Does the AI also handle returns and complaints?
Yes — the AI takes return and complaint requests, asks for the reason, order details, and contact, and files the case sorted for you. The decision on goodwill or the return itself stays with you; the AI just takes the intake and sorting off your hands.
Does this replace my customer service team?
No. It takes the fiftieth order-status question of the day off your team, not the job. Goodwill decisions, tricky complaints, and anything that needs a human touch stay with your people.
Is this GDPR-compliant — this involves customer and order data after all?
Yes — processing runs under a data processing agreement per Art. 28 GDPR, and callers are informed transparently. We discuss the details, including data storage, openly during setup.
More questions? Find all answers in the FAQ →
Want the basics? More on the AI phone assistant: what it handles, what it costs and how it differs from voicemail →
Last updated: June 18, 2026
Book your free intro call.
No form needed: pick an open slot right in the calendar — we take the time to understand your business.
Let your customer service breathe again.
Book a free intro call and hear live how it sounds for your store.
Free and no obligation.