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AI phone assistant for auto repair shops and dealerships: Your team is under the hood. The AI picks up.
The technician is under the lift, the service advisor is with a customer, and up front the phone keeps ringing. From now on, every call gets answered.
An AI phone assistant for auto repair shops is software that answers the phone when your team is with a vehicle or a customer: it takes appointment requests for inspections, state inspections, and tire changes and books appointments per your rules, answers status questions like “Is my car ready?” with what you've provided, and logs every callback request with name, license plate, and issue. Around the clock, including when three customers call at once during tire-change season. Whether you call it AI at the dealership, AI shop phone, or digital service intake: it's the same assistant from titanspear.ai.
- The technician is under the lift, the service advisor is mid-consultation, and up front the phone is ringing for the fourth time.
- In October, everyone wants tires changed at once. Whoever hears a busy signal calls the next shop.
- Half the call list is the same question: is my car ready?
You don't need to staff the front desk for that. It's enough that every call gets answered from now on.
A service desk that's never busy.
The AI answers every call, books shop appointments per your rules, answers status questions with what you've approved, and sorts everything else into the right department's callback list. Your team keeps working on vehicles and with customers instead of racing to the phone between jobs.
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Take appointments
Shop appointments come in, even after hours.
Inspection, state inspection, tire change, oil service: the AI books an appointment directly per your rules or captures the preferred time, even Saturday at eight.
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Answer status questions
“Is my car ready?” no longer interrupts a service advisor.
The AI asks for name and license plate and answers with what you've provided. What it's not sure about, it hands the right colleague as a callback instead of interrupting them at the counter.
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Handle peak season
During tire-change season, nobody hears a busy signal.
The AI runs several conversations in parallel. Whether three callers or ten: every appointment request gets captured, none of them keep ringing at a competitor.
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Separate requests
Service, sales, parts: every request to the right team.
The AI asks what it's about and routes it: the appointment to the service list, the used-car question to sales. Urgent matters get put through directly per your rules.
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Bundle callbacks
Your team calls back when it fits.
Name, number, license plate, request: all ready and sorted. Your team works through the list between jobs, nothing gets missed.
How the AI gets on your shop phone.
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Describe your operation
You tell us how your shop is set up: what appointment types you offer, who answers status questions, and what should get put through directly. One conversation is enough.
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We tune the AI to your business
Greeting, appointment types, status answers, routing to service, sales, or parts: all per your rules. You listen in beforehand and give it the green light.
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From then on, it answers
During the daily rush, in peak season, on weekends. Your team wrenches and advises while the call list sits ready, sorted, instead of on voicemail.
Hear her live in a free intro call.
You test the AI from a customer's point of view: in the free intro call, ask it about a tire-change appointment, for example — live on the phone.
- Pick a slot in the calendar
- During the call, you hear her live and ask her your own questions
- You talk to her like a customer
- Free and no obligation
- 30 minutes via video
- You hear the AI the way your customers hear it at the front desk
Free and no obligation, at a time that suits you.
Set up personally, not clicked together from a kit.
Behind titanspear.ai is founder Flo Knies, TÜV-SÜD and IHK qualified, with roots in the trades. He knows what it's like when work is waiting and the phone keeps ringing up front. He sets up the AI for your appointment types, your status answers, and your call routing. You listen in beforehand and give it the green light. After that, we take care of the technology, you take care of the cars.
Questions from dealerships and repair shops: appointments, status, integration.
What does AI at the dealership do on the phone?
It answers every call when service advisors and the shop are stretched thin: appointment requests for inspections, state inspections, or tire changes, status questions about a vehicle, requests for sales or parts. Every conversation is fully captured and routed to the right team. Your team gets pulled away from work less often, and no customer lands on voicemail.
Can the AI book shop appointments directly?
Yes, per your rules. You decide which appointment types it can book, such as tire changes, oil service, or state-inspection slots, and within which time windows. Alternatively, it just captures the requested time and your service team confirms. We set up either way to match your shop's scheduling.
What does the AI do with “Is my car ready?” calls?
It takes the request, asks for name and license plate, and answers with what you've provided, such as the agreed pickup time. If the status is unclear, it promises a callback and hands the request to the right service advisor instead of pulling them out of the middle of an intake.
Can the AI connect to our shop software or DMS?
That depends on your system. Whether a direct connection to your shop planner or dealer management system makes sense and is feasible, we clarify in the intro call based on your software. Even without integration, the AI works cleanly: it hands over appointment requests and inquiries in a structured way, and your team enters them as usual.
Does this help during tire-change season when everyone calls at once?
That's exactly what it's built for. The AI runs several conversations in parallel, so nobody hears a busy signal. Every appointment request gets captured and handed over sorted, even on Saturdays or after hours. Callers who would otherwise keep ringing at the next shop stay with you.
Does this work for a dealership with sales, service, and parts?
Yes. The AI asks what the call is about and separates the requests: shop appointments, sales inquiries about a new or used car, parts orders. Each department gets its own list, and urgent matters get put through directly per your rules. Independent repair shops use the same assistant, just configured more simply.
Do we need a new phone system?
No. Your number stays, your system stays. A call forward is enough: the AI takes over when nobody answers, outside business hours, or for every call if you prefer. We set everything up, you listen in beforehand and give it the green light before the first customer talks to it.
What does the AI cost per month for a dealership or repair shop?
That depends on your business: how many calls come in, whether the AI should just answer or also book appointments, and how many departments it serves. Book a free intro call, and we'll give you an exact price with no hidden costs.
More questions? Find all answers in the FAQ →
Want the basics? More on the AI phone assistant: what it handles, what it costs and how it differs from voicemail →
Last updated: August 15, 2026
Book your free intro call.
No form needed: pick an open slot right in the calendar — we take the time to understand your business.
Saturday morning, peak season, a full front desk: someone still answers.
Book a free intro call and hear live how it sounds to your customers.
Free and no obligation.