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AI phone assistant for trades businesses. You're on the job site — Steffi picks up.
Requests pile up, customers wait on callbacks — that stops tomorrow.
An AI phone assistant for trades businesses is software that answers the phone for your business while you're on the job site: it takes every call, recognizes emergencies like a burst pipe or a broken furnace and routes them immediately, logs the request and callback number, and books an appointment directly if you want. That's exactly what Steffi does, the AI phone assistant from titanspear.ai — set up and managed by an agency instead of a self-service kit, GDPR-compliant with a data processing agreement under Art. 28 GDPR, a fixed monthly price, and you can hear it live in a free intro call.
- You're on the job site — and the phone won't stop ringing.
- Requests pile up, customers wait on callbacks.
- The list of missed calls gets longer every day.
That can be over as soon as tomorrow.
Keep your back covered.
We built Steffi: a digital assistant that answers every one of your calls, structures them, and has the key information ready for you. You get on with your core business while your calls are handled in the background.
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Answer calls
Every call gets answered.
Job site, after hours, or the weekend: the AI picks up instead of sending your customers to voicemail.
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Structure requests
Every request neatly sorted.
Who's calling, what it's about, how urgent it is — the AI asks and keeps it all organized.
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Surface the key info
The essentials are ready when you are.
You see at a glance what came in, instead of listening to voicemail in the evening.
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Organize callbacks
Callbacks organize themselves, almost.
The AI notes who wants a callback and when. You work through the list whenever it suits you.
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Spot urgent cases
Emergencies reach you instantly.
Burst pipe on a Sunday, or just a routine question? The AI tells the difference — emergencies get put through immediately during your on-call hours, everything else waits sorted until tomorrow.
How Steffi joins your business.
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Tell us about your business
You tell us how your business runs: which calls come in and what matters to you. One conversation is enough.
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We set up your AI
Greeting, questions, call routing — all tuned to your business. You listen in beforehand and give it the green light.
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It answers the phone for you
From then on, the AI takes your calls, day and night. You get every request prepared and ready.
Book your free intro call: hear how Steffi talks to your customers.
You experience it exactly the way your customers do: in the free intro call, you hear her live and talk to her the way your callers otherwise would.
- Pick a slot in the calendar
- During the call, you hear her live and ask her your own questions
- You talk to her like a customer
- Free and no obligation
- 30 minutes via video
- You hear the AI the way your callers hear it
Free and no obligation, at a time that suits you.
Set up by someone who's stood on the job site himself.
I'm Flo Knies — and I know the day-to-day of a trades business from the inside. My father was a master carpenter, I trained as a heating and plumbing technician myself and later worked as a field service technician. I know what it's like to have your hands full at a customer's while the phone keeps ringing. That's exactly why I built titanspear.ai — TÜV-SÜD and IHK qualified. I set up your AI personally, you listen in beforehand and give it the green light. After that, I take care of the technology, you take care of your business.
Which businesses it's worth it for — and which it isn't
It's a fit for HVAC, electrical, roofing, painting, carpentry, landscaping and locksmith businesses — for businesses without a staffed office around the clock, with an emergency service, or with a lot of field work, and anywhere requests get lost in a backlog of callbacks. It's not a fit for businesses with a staffed front desk that rarely miss calls, for anyone who just wants call forwarding without request logging, and for businesses that would rather configure a self-service tool themselves — providers like fonio.ai or Agentino are the better path there.
What Steffi handles for a trades business
Five typical calls from the job site — and what Steffi does with each.
| Call type | What the AI does | What reaches you |
|---|---|---|
| Emergency (burst pipe, furnace failure, power outage) | Recognizes the urgency and puts it through immediately during your on-call hours | A call or message straight to you or the on-call team |
| Appointment request | Takes the appointment request and, depending on setup, books it directly in your calendar | Appointment in the calendar plus a summary of the call |
| Quote request | Asks for the trade, address, and scope of work | A structured note with a callback number |
| Question about an ongoing job | Takes the request and announces your callback | An entry in the callback list, sorted by urgency |
| Suppliers and sales calls | Takes the message without interrupting you | A note for later, no interruption on the job site |
Providers for trades businesses compared
For a trades business, what matters is: does an emergency call reach you right away or only as a note, can the assistant connect to your calendar and job-management software, and how is it billed — per call, per minute, or a flat rate. With few calls a month, per-call billing is cheaper; anyone running an on-call service and getting calls in waves needs a quota or a flat fee, so a stormy weekend doesn't trigger a surprise bill.
| Provider | Starting price per month | Billing | Feature and target audience |
|---|---|---|---|
| IONOS | €39 (Flex plan) | Per call: 30 calls included, then €0.49 per additional call | Bills per call instead of per minute, one month free. According to IONOS, for small teams with around 30 calls a month. |
| Placetel AI | from €69 with a 24-month term (€79/month cancellable), plus €9 per AI phone number | Minute package: 750 free minutes, per-minute rates from €0.13 according to the provider | Integrates into existing telephony setups, parallel calls at no extra cost. According to Placetel, for businesses with moderate call volume. |
| fonio.ai | €99 net plus VAT billed annually (€119/month), Solo plan | Minute package: 1,000 conversation minutes, then automatic 100-minute packages at €15 | Self-service setup, 30-day money-back guarantee. Plans tiered by calls per day, Solo for 1 to 20 calls daily. |
| HalloPetra | €99 (Einzelkämpfer plan, for 1 employee) | User license by headcount plus a minute quota, add-ons booked separately | Positions itself as an AI office assistant for trades and calls itself Germany's first AI office worker. |
| Vokaro | €149 net plus VAT, plus a €490 setup fee (free with annual billing) | Minute package: 1,000 conversation minutes, above that €0.15 per minute | Set up fully and trained for the industry, urgent matters go straight to a mobile phone via SMS. |
| titanspear.ai (Steffi) | Fixed price by business, quoted in the intro call | No per-minute billing | Set up by us, not through a self-service portal: we configure your AI, you listen in beforehand and give it the green light. Emergencies get put through immediately during your on-call hours. Built for trades businesses without a staffed office around the clock. |
What trades business owners want to know before signing up.
What is an AI phone assistant for trades businesses?
An AI phone assistant for trades businesses is software that answers the phone for your business while you're on the job site, at a customer's, or off for the day. It holds a natural conversation, captures name, request, and urgency, books appointments, and hands you everything sorted — around the clock. That applies to every trade: HVAC, electrical, roofing, carpentry, painting, or metalwork.
What does an AI phone assistant for trades businesses cost?
An AI phone assistant for trades businesses starts at €29 to €99 a month, and €139 to €499 for businesses with more calls; fully managed packages go up to around €2,499 (as of July 2026, official provider pricing pages). titanspear.ai works with a predictable fixed price instead of per-minute billing — you'll get the exact figure in the free intro call.
Which AI phone assistant is right for a trades business in Germany?
One that recognizes emergencies and routes them immediately, can book appointments straight into your calendar, understands dialect and industry terms, and needs no new phone system. titanspear.ai sets Steffi up with agency support for exactly that — you listen in beforehand and give it the green light. Alternatives with a trades focus include Agentino and BureauFlow (self-service) as well as LC-TOP (Sabine), autarc, and HalloPetra from the mid-tier plan up (agency-managed setup). The intro call clarifies the exact price for your business.
Sounds like a robot — what will my customers think?
No — Steffi sounds natural and speaks in full sentences, no menu of buttons to press. She introduces herself transparently, and your customers get served right away instead of landing on voicemail. Best way to find out: book a free intro call.
What happens with a real emergency — burst pipe, broken furnace?
The AI recognizes when something's urgent and escalates immediately: you or the right person on your team gets notified directly. Everything else lands sorted in your callback list — nothing gets lost.
Does the AI understand dialect and industry terms?
Yes, modern speech recognition handles dialects and common industry terms well. And when the AI isn't sure it understood something, it doesn't guess — it notes the request cleanly for your callback.
Does the AI only pick up when you don't answer?
That's your call. Many businesses have the AI answer only when nobody's available — during rush hours, lunch break, or after closing. Your team takes calls as usual; the AI just catches what would otherwise land on voicemail. Or you can put it in front of every call. We set up either one to fit your business.
What happens when several people call at once?
That's exactly what the assistant is built for: it holds multiple conversations in parallel — nobody hears a busy signal, nobody sits on hold. Each request gets captured individually and handed to you sorted. The Monday morning where three people call at once and two of them give up: that stops happening.
I'm not tech-savvy — do I need a new phone system?
No, you don't need a new phone system or new hardware. Your number stays, your phone stays — a simple call forward is enough, and we handle the entire setup for you.
More questions? Find all answers in the FAQ →
Want the basics? More on the AI phone assistant: what it handles, what it costs and how it differs from voicemail →
Last updated: September 13, 2026
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