What is ebuero?
ebuero AG runs an answering service: secretaries answer with your company name and a greeting text you set in the customer portal, take down requests, and forward calls. Per the price list, call handling runs Mon–Fri 7am–7pm, including holidays; 24/7 operation can be booked as an add-on. On request, native speakers take calls in English, French, Italian, or Spanish, for an extra per-minute fee. New customers can try the service free for 14 days. (Per ebuero.de, as of: July 2026.)
What does ebuero really cost?
The price list at ebuero.de/preise names three plans: Einsteiger €59.90, Standard €99.90, and Profi €179.90 per month, all plus VAT. But the base fee is only the start. Every answered call costs an extra €1.04 to €1.39, and every started minute of conversation costs another €1.04 to €1.39, depending on the plan. Outside core hours, €0.25 per minute is added, the 24/7 add-on costs €19.90 a month (included in the Profi plan), and call forwarding is billed separately per minute.
A worked example based on this price list: a business on the Standard plan (€99.90) with 80 calls a month, averaging two minutes each, pays 80 × €1.19 for answering plus 160 × €1.19 for the conversation minutes. That adds up to around €385 plus VAT. With more calls or longer conversations, the bill grows accordingly. This exact logic is the most common reason businesses look for an ebuero alternative: not the quality of the service, but the hard-to-plan billing per call and minute.
Where ebuero is strong, and where AI is
Fair is fair: a real person on the phone is a strength no AI copies. Anyone who regularly needs complex, confidential, or emotional conversations handled well is in good hands with a human answering service. AI plays its strengths elsewhere: it picks up on the first ring, even if three calls come in at once. It works nights, weekends, and holidays with no surcharge. And it doesn't cost per minute, no matter how long the conversation lasts. For businesses whose calls are mostly appointment requests, callback requests, and standard questions, that's the more practical fit.
The AI alternative to the answering service: titanspear.ai
titanspear.ai is an agency-managed AI phone assistant for trades, law firms, real estate, and SMEs in the DACH region. Instead of a secretarial team, the AI assistant Steffi answers your calls: around the clock, instantly, with no hold queue. She captures every request in a structured way, adds appointments to your calendar, and notifies you right after the call. We handle the setup: voice, greeting, and conversation flow are configured for your business, you listen in beforehand and sign off. Billing is a fixed monthly price based on call volume, with no per-call fee and no per-minute counter. What the assistant can do in detail is on the page about the AI phone assistant; for industry details, take a look at trades and law firms. How a tax firm catches client calls around deadlines is shown in the guide Does AI replace your tax advisor?
| Feature | ebuero | titanspear.ai |
|---|---|---|
| Type of service | Answering service with real people: secretaries at ebuero AG answer on behalf of your company | AI phone assistant (Steffi): an AI holds the conversation, captures every request in a structured way, and notifies you immediately |
| Availability | Call handling Mon–Fri 7am–7pm, including holidays. 24/7 operation as an add-on for €19.90 per month, included in the Profi plan (per ebuero.de/preise) | 24/7 at no extra cost: nights, weekends, after hours. No busy signal, no call stuck on hold |
| Pricing model | Base fee €59.90 to €179.90 per month plus VAT, plus €1.04 to €1.39 per call and again per started minute of conversation (per ebuero.de/preise) | Fixed monthly price based on call volume instead of billing per call and minute. Specifics in the free intro call |
| Setup | Self-service in the customer portal: you define the greeting text and information given, with more settings than you'd expect, per ebuero.de | Agency-managed (done-for-you): we configure the voice, greeting, and conversation flow, you listen in beforehand and sign off |
| Trying it out | 14-day free trial with €50 starting credit (per ebuero.de) | Free intro call: you hear Steffi live, and within two minutes you know how it sounds |
Other alternatives at a glance
titanspear.ai isn't the only option. Besides human answering services like ebuero, there are several AI phone assistants in the DACH region, which differ mainly in target audience, type of setup (self-serve or managed), and price transparency. An AI office clerk with a clear trades focus is compared in the HalloPetra Alternative. What matters less is the provider's name than the question: do you want to keep paying per call and minute, or would you rather have a fixed monthly price? The right price range for your business is clarified fastest in the free intro call.